PRIVACY POLICY

Privacy Policy
Effective from: 17/06/25

At Sara Bell Support, your privacy is important to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and store it. This policy explains what information we collect, why we collect it, and how we handle it.

1. What We Collect

We may collect the following types of personal information when you use our website or engage with our services:

  • Your name and contact details (e.g. phone number, email address)

  • Information you provide through contact forms or service enquiries

  • Any relevant details you voluntarily share when booking support or requesting information

We only collect information that is necessary to deliver our services or respond to your enquiries.

2. How We Use Your Information

We use your personal information to:

  • Respond to your messages, enquiries, or service requests

  • Provide support services as agreed upon

  • Communicate updates, reminders, or important service-related information

  • Maintain records required for quality and safety compliance

We will never sell or rent your information to third parties.

3. Storage and Security

All personal information is stored securely, whether in digital or paper format. We take reasonable steps to protect your data from misuse, loss, or unauthorised access. These include:

  • Password-protected systems

  • Secure cloud storage

  • Confidentiality practices in line with NDIS and state requirements

Only authorised team members can access your information.

4. Disclosure of Information

We may disclose your information:

  • If required by law

  • With your consent, to another health or care professional for coordinated support

  • To trusted service providers (e.g. IT support) who help us operate, but only when necessary and under strict confidentiality

5. Cookies and Website Data

Our website may use basic cookies to improve user experience, such as remembering your preferences or collecting anonymous traffic data. You can disable cookies through your browser settings.

We do not use invasive tracking or third-party marketing tools.

6. Accessing or Correcting Your Information

You have the right to request access to your personal information or to ask for corrections if something is inaccurate. Just contact us and we’ll respond promptly.

7. Your Consent

By using this website or submitting your details, you consent to the collection and use of your information as outlined in this policy.

8. Policy Updates

This policy may be updated from time to time. Any changes will be posted on this page with an updated “Effective From” date. We recommend reviewing it occasionally to stay informed.

9. Contact Us

If you have any questions or concerns about your privacy, please contact us.

Sara Bell Support